Policies
Payment Information
Deposit: To guarantee your reservation, a deposit equal to the first night’s all-inclusive + tax rate per person is required at the time of booking.
Balance of Payment: Due 60 days in advance of arrival.
Payment Methods: We accept MasterCard, Visa, American Express, Discover, JCB, Diners Club, Union Pay, and ACH direct deposit.
Cancellation Fees
- This reservation is fully refundable until 60 days before arrival at 12:00 a.m. local time.
- Cancellations made between 60 and 30 days before arrival will incur a charge equal to 50% of the total reservation amount.
- Cancellations made within 30 days of arrival will incur the full reservation charge.
- In the event of a no-show, 100% of the total reservation amount will be charged.
Travel Insurance
We highly recommend travel insurance, which can cover family and medical emergencies, as well as travel disruptions.
Access to our remote location can be impacted by weather events and other forces beyond our control; and reservations cancelled for those reasons are subject to our stated cancellation policy. Any travel or accommodation costs associated with delays or unforeseen circumstances are the responsibility of our guests.
Travel insurance is available through providers such as Travelex Insurance at 800-228-9792, Allianz at 866-884-3556, and by visiting www.tripinsurance.com .
Baggage Information
Bus Transportation
Bus luggage space is limited. Each guest may bring one piece of checked baggage, no larger than 24” x 14” x 9” and weighing no more than 35 lbs., plus one small carry-on that fits overhead or under the seat in front of you.
Flight Transportation
Guests traveling by air are limited to 25 lbs. of baggage per person. Baggage must be packed in a soft-sided, duffle-style bag.
Excess Baggage
Excess baggage is subject to a $50 fee per piece. Baggage exceeding the stated limits may not be accepted due to limited space.
Luggage storage is available near the Visitor Center bus stop and storage fees vary from $5.00 to $25.00 per bag. Guests must store excess and oversized baggage prior to boarding our bus at 1:00 pm. If you have any questions, please contact us by email at roadhouse@doyon.com, or by telephoning us at 800-230-7275.
Service Interruptions
In our remote wilderness location, occasional service disruptions (like temporary power or water outages) may occur. While we try our best to resolve these quickly, refunds are not guaranteed and are at management’s discretion.